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At Magzotin, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, undamaged, and in its original packaging.
• All original accessories, manuals, and included parts must be returned.
• Proof of purchase or order confirmation is required.

Items that have been used, damaged after delivery, or returned without original packaging may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Clearance or final sale items
• Products damaged due to misuse or improper installation
• Personalized or custom-made products

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the product
• Photos of the packaging

We will review your request and provide a replacement or refund if applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

If the return is due to our error (damaged, defective, or incorrect item), Magzotin will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping costs unless otherwise required by law.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the standard return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Magzotin
Email: info@magzotin.com
Support: magzotin@gmail.com
Phone: +1 (954) 540-6459